Running a business today means managing rising costs and limited time. One of these costs, where businesses continually overpay, is their business energy contract.
Even with the potential for huge savings, the energy market is confusing, time-consuming, and difficult to navigate without expertise. As a result, thousands of UK businesses stay on expensive rates or simply don’t have the time to explore better options.
Here are five common problems that stop businesses from saving money on their energy bills, and how Procure Smart makes it simple.
1. Being stuck on expensive deemed or variable rates
If a business isn’t on a fixed contract, it’s often on deemed or variable unit rates. These are some of the most expensive tariffs, and suppliers change prices at their discretion, usually upward.
But researching suppliers, comparing options, and negotiating terms takes time, which many businesses simply don’t have.
How Procure Smart helps:
• We check what rate you’re on
• We compare the available prices across suppliers
• Our strong supplier relationships mean we often access specialist pricing
• We negotiate on your behalf to secure fair, transparent rates
That means lower risk, predictable pricing, and fast access to better deals.
2. Estimated bills that are higher than they should be
If suppliers don’t receive regular meter readings, they estimate usage, and these estimates are often wrong.
In many cases, businesses pay more than they should.
Smart meters provide automatic, accurate readings, but many businesses still don’t have them installed.
How Procure Smart helps:
• We identify if you’re being billed based on estimates
• We arrange smart meter installation with your supplier
• You gain accurate billing and better control over energy use
With correct readings, you never pay more than necessary.
3. Poor customer service from energy suppliers
Energy suppliers are widely known for long wait times and low customer satisfaction. Issues that should be simple often become frustrating and time-consuming.
2025 Ofgem report found that customers were more satisfied with energy switching when they worked with a TPI.
In our coverage of the report, Brand and Digital Director Adam Brown said: “Businesses classed as small and micro were more likely to report dissatisfaction with supplier service (18% versus 3% of large businesses) and yet were least likely to work with a TPI (36% versus 70% large businesses). This follows a trend in previous surveys and we think small businesses can benefit from engaging with TPIs. We hope that statistic will improve for next year’s study.”
How Procure Smart helps:
• Our Customer Experience Team deals with suppliers on your behalf
• We resolve issues faster thanks to strong supplier relationships
• Every customer has a dedicated account manager throughout their contract
• Our 5* Google rating and 4.9* Trustpilot score reflect our commitment to customer care
You get expert support without losing hours on hold.
4. Wasted time on phone calls
Businesses want a fast, easy way to compare and switch energy deals, but most TPIs still require customers to engage with them on the phone.
So, we built something better.
Introducing Switch Savvi by Procure Smart
The UK’s first end-to-end online business energy switching platform.
With Switch Savvi, you can:
• Get instant quotes
• Compare suppliers
• Choose the best option
• Complete your switch online in under 10 minutes
• Avoid phone calls entirely (unless you want support, we are happy to chat!)
Switch smart, switch simple, Switch Savvi.
5. Overly complicated and time-consuming processes
Approaching the business energy market directly is tough. Understanding pricing structures, contract lengths, standing charges, and unit rates requires time and experience.
How Procure Smart helps:
• We handle the entire process for you
• We only need your latest energy bill to start
• We assess your usage
• We present simple, clear options
• We explain the differences so you can choose based on your business needs
We give businesses back valuable time while delivering valuable savings of both time and money.
Ready to #GetSmart?
Start saving time and money with a faster, simpler and smarter way to manage your business energy. Call us on 0330 822 1681 or fill in the form below to get started.
