Positive developments: why work with Procure Smart in 2025?
At Procure Smart, we have said for a long time that we want to “walk the walk” when it comes to positive action in the B2B market. Read our blog on why we think you should work with Procure Smart in 2025.
We listen
Procure Smart carries out a customer satisfaction call within one month of signature for every new customer. During this, we drill down into the savings our customers have made with us; ensure no opportunities are left on the table; and ask for feedback on areas we could improve.
We invite every customer to leave us an online review via email and will be launching our first big customer survey very soon. With more than 1,100 businesses in our portfolio, Procure Smart can be a valuable source of knowledge and analysis for the benefit of our customers across in the UK.
Our agents are trained to understand the needs of their customers’ businesses and think holistically about energy strategy, as well as the business’ outgoing costs and operations. We believe this is why we have achieved a 4.9 excellent rating on Trust Pilot and ended 2025 with a 5 star status on google reviews.
We’re data driven
Business utility contracts come with a web of performance data. At Procure Smart, we use that data to drive our business decisions and adjust the strategies we provide for our customers. From market trends to key themes across sectors, we help businesses get smart.
We used customer feedback to build our proprietary tech platform, Switch Savvi, which meets customer desires for instant quotes and online switching without the phone calls. Our customers can now generate their own quotes, compare them on-screen and virtually sign and switch their energy contracts. Making switching fast and simple!
We are forward thinking
Every business likes to think they are different to their competition. But, it’s important to assess yourself from your target market’s perspective to determine how different you really are.
Having an industry leading CRM which makes your business more efficient isn’t really visible to your customers, even though it will improve your service.
At Procure Smart, we have built our business by applying our extensive knowledge of UK businesses’ priorities.
Switch Savvi allows you to transact on business energy with instant online quotes, mirroring the consumer market experience and customer expectations of being able to transact ‘at the tap of a button’.
We’re tapping into new labour markets and creating jobs in other UK cities, affording us an increased ability to be near our customers and hire the best talent from across the country. We have already increased our head count by 25% from the start of this year.
We are founding members of the Energy Consultants’ Association (ECA), meaning we have a voice when it comes to sharing best practice in our industry and engaging with Ofgem. Unusually, Procure Smart partners with an expanding number of other Third-Party Intermediaries (TPIs) to ensure our customers have a wide range of pricing options and a product which will always meet their requirements.
We are constantly innovating and have a pipeline of tools in planning and development to make the lives of our customers easier and reduce their costs.
If you’d like to work with us and find out how Procure
Smart can help your business reduce costs and improve efficiency, reach out
today using the form below, or try our online energy quoting tool here.
